Grantee Institution: University of California at Irvine
Principal Investigator: Dana B. Mukamel, Ph.D.
Grant Period: October 1, 2015 – December 31, 2017
Utilizing a web-based survey to all University of California at Irvine employees, estimated at about 29,000 individuals, the researchers examined the preferences of faculty, staff, student employees and retirees around various health care settings, comparing new modalities, like retail clinics and telehealth, to traditional settings, such as physician offices or emergency departments, to investigate the factors that influence their selection. The survey utilized specially designed preference and value web-based interactive elicitation tools to obtain responses to both hypothetical choices under pre-specified scenarios and based on actual experience. The goal of this project was to offer benchmarking information on patient expectations and satisfaction as well as translate findings into user-friendly scenarios via an interactive website for providers, insurers and policymakers, which could predict how a specified patient population will be distributed across a range of care settings based on their preferences.
This project was funded as part of the Robert Wood Johnson Foundation’s solicitation “Optimizing Value in Health Care: Consumer-focused Trends from the Field,” which supported studies that addressed consumer perceptions of value in the new and emerging health care landscape.