How do I access the system when the conference starts on Tuesday, July 28?

If you are experiencing issues, please contact us at

The live opening plenary for the 2020 Annual Research Meeting (ARM) starts Tuesday, July 28 at 12:00 p.m. ET.  Registrants are encouraged to log in to the platform on Monday, July 27 at 12:00 p.m. ET, a day prior to the start of the event, to update their attendee profile and get the lay of the virtual land.

It is highly recommended to test your computer/device for the virtual platform. In the “Overall/System Requirements” section below, you’ll find a simple-to-use test link.

What email address should I use to log in?
You must use the email address you used to register for the conference. If you are unsure what email was used, please reference your confirmation email.

My colleague has decided they want to register. May they still register?
Participants may register through May 2021. Colleagues who were unable to attend during the live virtual conference can register after the conference ends and receive access to all the recorded, live content and new “ARM Anytime” content made available post-conference.  

Questions? Contact us at  

I registered online but am unable to access the content on the conference site? 
Please contact us at We will assist you with getting connected into the conference site.

How do I update my attendee profile?
Once you log in, you may change your information. Simply click on the gear icon in the upper right corner, click on “edit registration info,” update your information and click submit to save your changes.

We encourage you to add a profile picture and social media information to your attendee profile. 

Overall/System Requirements

Are there special equipment requirements?
You may participate in the virtual conference from a laptop, computer (Mac or PC) or tablets (Android or IOS).

We recommend you test your computer or device in advance. To do so:

  1. On the log in page click the “System Check” button to ensure your computer and connection are ready to view the experience and all its live presentations.
  2. You may run a test here:    

What internet capacity is recommended?
You should use a strong, wired broadband connection with a speed of at least 1.4 Mbps. If your connection is slower, you may still participate but load times may be longer than normal. Other helpful tips include:

  • Connect to the internet using a network cable rather than using a wireless network.
  • Disconnect from VPN or corporate networks (if possible).
  • Close any unnecessary applications.
  • Refrain from browsing the internet, streaming media and/or downloading large files during this time.

Should I use a specific browser?
Chrome or Firefox are the most stable and consistent browsers for accessing this virtual environment.
Note: Some government issued laptops have firewalls that may prevent the attendee from accessing the platform. When possible, personal computers or laptops should be used to avoid any issues.  

What if I have technical difficulties during the live time frame (July 28, 29, 30; August 4, 5, 6)?
In the virtual lobby, click the Technical Support icon located on the bottom of the screen to connect with the support desk. You may also send an email to  

What if I’m having a hard time hearing the sessions/speakers?

  • Check to make sure your speakers/headphones work and are turned up to an appropriate volume.
  • If you have internal speakers, make sure they aren’t muted.
  • If you have external speakers, make sure they are powered on and aren’t muted.
  • Make sure you did not lose internet connectivity.
  • If you are using a mobile device, such as an iPhone, make sure you have enough bandwidth. We advise using dedicated wi-fi or 4G.
  • Make sure your system has passed the system test located under “Test my system now.”
  • If your system is using Adobe Flash Player and you receive a “connection failed” message it’s most likely due to a proxy server blocking Flash streaming. Please contact your local IT admin.
  • If you are using an Android device, Apple iPad or iPhone you will need to click on the media play button to begin the presentation. Android and Apple iOS devices do not permit streams to begin automatically.

General Information

This is my first virtual conference. Where should I start?
We suggest you begin by viewing the virtual tour navigational video. You’ll find a link to the video in the Lobby of the virtual space. The video will discuss what’s in each “room” within the virtual site, as well as go over the navigational tool bar at the bottom of each screen.

Do I have to follow the conference agenda exactly as outlined?
Similar to an in-person conference, you’ll have a better experience if you follow the agenda as closely as possible. The sessions are recorded and may be watched later on-demand, you’ll be able to participate in live chat and Q&As at the scheduled session times only.  Also, our exhibitors and poster presenters are planning participation tied to the live event.  

For how long may I access the virtual conference?
You may log in to the conference platform through May 2021. You will be able to watch and re-watch sessions on-demand, explore posters, visit exhibit booths, download materials, and more. The on-demand content will be available shortly after their broadcast time (about an hour).

Are conference handouts available?
Every participant has access to a “Virtual Briefcase” in which you may download materials from sessions, exhibit booths, and more. When you click on an item, you will see an icon that looks like a briefcase. Click on the icon and the materials will appear in your briefcase.

You may then download or share the materials you collected. To do so:

  • Open the briefcase icon (bottom of screen)
  • Download content items by clicking the box next to the item and clicking the “download selected” button. NOTE – links cannot be exported in the download.


How do I access sessions?
From the main lobby or navigational bar at the bottom of each screen, click on “Plenaries” to access the live plenary sessions and click on  “Concurrent Sessions” to access to pre-recorded breakout sessions.

Will the sessions begin automatically?
Prior to the session, you’ll see that the session is listed as “Scheduled.” A countdown timer is displayed until 5 minutes before the designated event start time. The button will change to say “Launch” or “Play” when the content is available, click the Launch/Play button to access the webinar content.

Will I have the opportunity to ask questions, similar to an in-person conference?
Yes. For the majority of sessions, speakers will be available for questions through an interactive chat and Q&A function during the scheduled session. You’ll have the opportunity to type your question into the designated Q&A box for the speaker to respond. You may also chat with other attendees during the session. Once a session is over, you may view it at a later date, but not submit additional questions.

Can I get speaker PowerPoint presentations?
Yes. Speakers utilizing PowerPoint presentations are available under “Event Resources” for each concurrent session in addition to the speaker bios.

Are the sessions recorded? Will I be able to re-watch them if I’m pulled away from my computer or have a conflict?
Sessions are being recorded and will be available through May 2021. They will be available shortly after the conclusion of their scheduled broadcast (about an hour).


How do I browse posters?
When you click on the “Poster Hall” from the main lobby screen or from the navigational icon located at the bottom of all screens, you’ll enter the Poster Hall.
When you enter the hall, you will see a wall that features the 21 conference themes. Click on a conference theme of your interest to be taken to the booth that features the posters.

How can I find a specific poster?
In the online agenda (located in the bottom navigation bar), you can browse all the posters under each theme and discover each individual poster number. While in the Poster Hall, within the specific conference theme, you can navigate to the identified poster number.  

Am I able to chat with poster presenters about their work? 
Yes, you can chat with poster presenters. If the chat bubble next to the presenter’s name is green, that means the individual is online and you may click on the bubble to begin a one to one chat. You may also send a direct message (email) to a presenter if they are not online.


May I connect directly with other participants, including speakers?
Yes. There are several ways to do this.

  1. On each screen within the virtual site, you’ll find an “Attendee” button at the bottom of the navigational bar. Click on the “Attendee” icon and you’ll see a list of all participants who opted in to have their name included.
  2. You may view who is attending by clicking on “Now Attending” or “This Location” in the upper right corner of your screen.
  3. Use the “Search” function to search for attendees

Once you choose an attendee(s) with whom you’d like to chat, you may do so within the platform. You may also connect through various social media channels an attendee has listed. Remember to opt-in to the attendee list and add your social media information to your attendee profile to make it easier for others to find you.

May I chat directly with exhibitors?
Yes. In each exhibit booth, there is a button on which to click to begin a chat. In booths, you’ll find the button located at the top of the screen, to the right.

Are chats private or public?
Both are available. You may choose to participate in a public chat with numerous attendees, or a one-on-one private chat.


I noticed that there are exhibitors. How may I find who I’m looking for?
When you click on the “Exhibit Hall” from the main lobby screen or from the navigational icons located at the bottom of all screens, you’ll enter the Exhibit Hall. When you enter the hall, you will see thumbnail logos for each exhibiting organization. Click on the image to explore the booth and connect with organizational staff. From any booth, you may move to the next or previous booth.

What’s the best way to initiate chats with exhibitors in the exhibit hall?
When you visit a specific company’s booth, you’ll see a pull down menu at the top with a list of the booth reps participating. If the chat bubble next to a rep’s name is green, it indicates they’re online and you may click on the bubble to begin a one to one chat. If the chat bubble is grey, it means that particular rep is offline. However, there may be other reps that are online.

If you click on the envelope icon, you may send an email directly to a rep. You may also use the social media icons to view their social media profiles.


Are continuing education credits available for this meeting?
Yes. Attendees will be emailed an evaluation at the conclusion of the meeting, or it can be found here. The attendee needs to complete the evaluation. Once complete, a certificate of completion will be emailed to them.

Are there any specific rules of conduct for the virtual event? 
Yes. As with our in-person meetings, we’ve outlined rules of conduct within the virtual platform. View the rules »

You can also find the rules in your virtual briefcase.