Today, AcademyHealth is pleased to announce that an experimental application to track patients’ care experiences in real time is the winner of the Relevant Evidence to Advance Care and Health (REACH) Developer Challenge. Real-time Care Experience Feedback Using QR Codes was submitted by an international team of researchers including Deirdre McCaughey, Dominique LaRochelle, Aamer Ghaffer, Tejal Raichura, Shantanu Dholakia, Latoya Tatum, and Ashley Kimmel. The top three finishers were:
- Winner: Real-time Care Experience Feedback Using QR Codes. For more information, contact Deirdre McCaughey.
- Runner Up: Well Visit Planner – A mobile data application to help parents plan and navigate their child’s well visits. A demo of the Well Visit Planner online tool is available online. Contact CAHMI for more information.
- Runner Up: Aggregated Personal Experiments, a C3N platform from MIT Media Lab, Lybba, and Cincinnati Children's Hospital Medical Center, that helps patients develop user-generated self-experiments and online information.
"As a former health care provider, I have seen patients in waiting rooms who were confused about why it was taking so long to be seen by a doctor, and I have seen the family members of patients who were worried about their loved ones and unable to get information about them," said McCaughey. "Our application of QR-code technology will enable hospitals to say to patients and their family members, 'We care about you; we are listening to you; and we are willing to talk to you about your concerns right now.'" McCaughey said that the team envisions that hospital waiting rooms will have placards on their walls designed to look like stoplights that read, "How are we treating you today?" People can walk up to the placard, use the QR-code applications on their phones to scan the appropriate area (green for good, red for bad, and yellow for in between), and be directed to one of three Web pages on which they can note their concerns and comments. Ideally, she said, hospitals would have a patient-experience response team on call 24/7 to attend to these concerns immediately. ... "It is becoming increasingly common for people who are having a negative experience to tweet about it as they are waiting or receiving care or to blog about the experience afterward," she said. "So now, not only are these patients disappointed with the care they are receiving, but others who did not have the experience can read these tweets and blogs and be influenced by them."The winning QR codes app, as well as the two runners up, will be presented at the Annual Research Meeting's Innovation Station in Orlando, Fla., this June. We'd like to thank all our entrants and judges for making the REACH Challenge a success.